Important notice to our valuable customers:
1) Please read the following Terms and Conditions before making any purchase order. Once you make a purchase order to us, you, being our Valuable Customers, shall be deemed to have read the following Terms and Conditions and understand the same thoroughly.
2) The descriptions or expressions of “our” or “we” or “us” in the following Terms and Conditions hereinafter mentioned shall mean or refer to “2ND”.
3) The descriptions or expressions of “your” or “you” in the following Terms and Conditions hereinafter mentioned shall mean or refer to “our Valuable Customers”.
1) Terms and Conditions
Welcome to www.2ndmart.co (2ND). By using this website, you signify your acceptance to this Agreement.
After the registration of the membership with our website, you are deemed to agree to receive regular newsletters and marketing related emails from 2ND UNLESS you choose not to receive the same by pressing the “opt-out” button to be provided hereunder. If you choose to remove your personal data or particulars from our email list, you can unsubscribe or terminate your account at any time.
- Description of Service
2ND is an online store retail destination for printed material, men’s and women’s style, household and toy sales.
- Information Supplied
When using the site to place a purchase order, you will provide your name, email address, mailing address, date of birth, payment information and telephone number.
In addition to providing us with the above information about yourself, you must be eighteen years of age or older, or, if a higher minimum age of contractual capacity exists in your jurisdiction, you must, at least attain that age.
- General Rules of Conduct
In addition to the requirements of our Online Community Policy above, as a part of using the 2ND Sites, you must not:
• Hack, crack, phish, Structured Query Language inject, or otherwise threaten or actually harm the security of our systems or those of our users;
• Use any automated or non-automated means to access, copy or distribute any portion of the website or collect any information from the website, including without limitation, the use of so-called “robots”, “spiders”, “offline readers” and, etc.;
• Infringe on the intellectual property rights of anyone;
• Do anything that infringes on the rights of us or a third party;
• Create more than one account, use another person’s account, or allow another person to use your account;
• Advertise on our website without our permission; and
• Impersonate another person or organization.
We reserve the right to terminate our service as provided to you for other reasons, listed hereinabove. We may terminate your account at any time without explanation.
- Third-Party Websites, Advertisers or Services and User-Posted Links
You may pay for our products by using Visa, MasterCard, American Express, UnionPay or AliPay. When providing credit card information, the credit card must be your own. If the credit card does not belong to you, you must have permission from the accountholder to use their card for your transactions.
We do not accept personal checks, money orders or direct bank transfers. Please note that the item(s) you ordered, will not be shipped until the transaction has been cleared.
Any use of fraudulent chargebacks simply to get free merchandise is not only strictly prohibited, but also amount to a criminal fraud, and will be dealt with by reporting such chargebacks to your local police department and a credit bureau, as well as referring the matter to a court of competent jurisdiction.
- Order Confirmation
Confirmation of any purchase order by email will be sent once payment has been received. Once the purchase order has been confirmed, the purchase item(s) will be processed, packed and shipped out and as such, it will not be possible to cancel your purchase order. In the event that you opt to cancel the order after delivery, you agree that the associated delivery charges will be deducted from your payment before making any refund by us.
- Shipping Confirmation
Once your order has been dispatched, shipping confirmation email will be sent. Please keep this email as a reference as it will also include your purchase order, tracking number, carrier and instructions on how to track your package.
Orders are shipped via S.F. Express, depending on the shipping address. Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications or customs clearance.
Orders with express shipping will be processed within one business day. Orders are shipped daily Monday–Friday not including public holiday. Orders placed before the shipping deadline of Hong Kong time 3:00pm will ship the same business day. Otherwise will be processed the next business day. Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays. For details on public holidays in the destination country, please refer to your local government website.
Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at firstname.lastname@example.org for more information.
You can track your order here:
S.F. Express (https://www.sf-express.com/hk/en/dynamic_function/waybill/)
Import tax and duty fees are excluded in your order total.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank’s pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.
- Returns & Exchanges
No return and exchange policy.
- Price Changes & Stock Availability
Prices are subject to change without prior notice.
While we endeavor to provide you with the most accurate and up-to-date information but, occasionally ordered items may not be available as listed.
In the case that part of the item(s) you ordered is unavailable or out of stock, the item(s) will be cancelled from the relevant purchase order with notification and where applicable, a refund shall be applied for the cost of the regarding item(s).
2ND ensures that all our product descriptions and prices are up-to-date and as accurate as possible. However, in few cases, pricing errors may occur with our listings. Should we discover a pricing error while processing your purchase order and payment, we will immediately rectify the problem before cancelling and refunding you for your purchase order. We will also make sure to inform you of, the error with your purchase order as soon as possible.
Exchange Rate: If you are a customer whose credit/debit card is not denominated in Hong Kong Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
- Promotional & Store Credit Codes
Where a promotional code is required for an offer or discounted price, the code should be entered during the checkout process.
Customers should take care when entering codes, checking that the offer/credit has been applied. Should you find that the code is inapplicable or invalid, please refer to the specific conditions for the code as the promotion may have already expired. Should you have difficulty in applying store credit to your order, please contact us via email email@example.com.
You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on our website, or our website itself, including text, graphics, illustrations, logos, button icons, images, audio, video and music, and the selection and layout of such content, without our prior written permission. This includes, but is not limited to, a prohibition on aggregating product information reviews and forum content made available on our website.
“2ND” is a trademark used by us, 2ND MART LIMITED, to uniquely identify our website, business, and service. You agree not to use any of our trademarks, service marks, designs, and logos anywhere without our prior written consent. Additionally, you agree not to use our trade dress, or copy the look and feel of our website or its design, without our prior written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph.
- Applicable Laws
The 2ND Sites (excluding linked sites) are controlled by 2ND MART LIMITED, from its offices within the territory of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”). By accessing to the 2ND Sites, you and 2ND MART LIMITED agree that the statutes and laws of Hong Kong, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of the 2ND Sites. Those who choose to access the 2ND Sites from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
You agree to indemnify, defend, and hold harmless 2ND MART LIMITED. and our affiliates, directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) that: (i) arise from your activities on the website; (ii) assert a violation by you of any term of these Terms & Conditions; (iii) assert that any user content you submitted to the website violates any law or infringes any third party right, including any intellectual property or privacy rights; or (iv) any breach of our General Rules of Conduct or our Online Community Policy as detailed above. This defense and indemnification obligation will survive these Terms & Conditions and your use of the website.
- Warranty Disclaimer
We provide this website on an “as is” and “as available” basis. You therefore use the website at your own risk. WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY OTHER WARRANTY THAT MIGHT ARISE UNDER ANY LAW. Without limiting the foregoing, we make no representation or warranties (i) that the website will be permitted in your jurisdiction; (ii) that the website will be uninterrupted or error-free; (iii) concerning any third party’s use of user content that you submit; or (iv) concerning any user content submitted by any other user.
- Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY THE LAW: IN NO EVENT SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES, (V) ANY BUGS, VIRUSES TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA OUR WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
YOU SPECIFICALLY ACKNOWLEDGE THAT WE DO NOT ACTIVELY SCREEN BLOG COMMENTS AND FORUM POSTS BEFORE THEY ARE UPLOADED TO OUR WEBSITE BY THIRD PARTIES AND, WHETHER OR NOT WE WOULD OTHERWISE NORMALLY BE HELD LIABLE FOR SUCH WORDS UNDER THE LAWS OF HONG KONG OR ANY OTHER JURISDICTION, WE SHALL NOT BE LIABLE FOR THE CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
THE WEBSITE IS OFFERED BY US FROM OUR FACILITIES IN HONG KONG. WE MAKE NO REPRESENTATIONS THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE WEBSITE FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.
- Modifications of Terms & Conditions
We may, at, our sole and absolute discretion, modify or revise these Terms & Conditions at any time. Once changes are posted, these changes become effective immediately and if you use the website after they become effective, it will signify your agreement to be bound by such modifications or revisions. These Terms & Conditions cannot be changed or terminated orally. You should check back regularly and review these terms and conditions to which you are subject so you are aware of the most current rights and obligations that apply to you and these terms and conditions applied to you. The bottom of this Terms & Conditions page will explicitly state the “Last Updated Date”, which should indicate to you the Terms & Conditions that are currently in effect.
- Contact Information
If you have any questions, concerns or notices of violations to these terms and conditions, please contact the editor of 2ND by sending an email to firstname.lastname@example.org.
2) Copyright and Trademark
All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and other copyright works, is the property of 2nd Mart (2ND) or its content suppliers and protected under the Hong Kong and international copyright laws.
2ND shall enforce its rights against those who have unlawfully interfered, infringed or contravened 2ND’s rights, title or interests in any aspect of this website. Unless otherwise agreed by 2ND in writing, no person shall download, display, post, record, “mirror”, duplicate, copy, retransmit, redistribute, commercially exploit, reproduce or republish any part or aspect of this Website in any form, or any information found at this Website, by any means whatsoever, whether by electronic, mechanical, recording, photocopying, photographic means or otherwise.
2ND and other 2ND related marks indicated on this Website are trademarks of 2ND or 2ND Group plc or their subsidiary/affiliated companies and other graphics, logos, page headers, button icons, scripts, and services names are trademarks or trade dress of 2ND or its subsidiary / affiliated companies. 2ND’s trademarks and trade dress may not be used in connection with any product or service that is not 2ND’s, in any manner that is likely to cause confusion among the customers or the general public or in any manner that disparages or discredits 2ND.
Any other trademarks, company names, product names, and/or logos set forth in this website, including those of or related to any products, are the property of their respective owners. 2ND does not claim to own any of these trademarks and 2ND is not related to, endorsed by, or in any other way connected or associated with these companies.
Nothing on this Website shall be construed as conferring any rights or license to anyone to use the intellectual property rights of 2ND or anyone, whether expressly or impliedly or otherwise.
This disclaimer states the terms and conditions applicable to your use of our services available under the domain and sub-domains at [http://www.2ndmart.co] (this “Website”). If you do not agree to be bound by this disclaimer, you should not use the services provided under this Website.
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Neither 2ND MART LIMITED (2ND), nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (“Providers”) or the like, warrant continuous, uninterrupted or secure access to our services, and operation of this Website may be interfered with by numerous factors outside of our control.
2ND is not responsible for any typographical errors or inaccuracies set forth in this Website. The Providers may make changes in the products, discounts and prices described in this Website, and to the content of this Website, at any time without notice and they shall not be liable to any user on account of that’s user’s use or misuse of or reliance on this Website or its contents.
All goods and services provided in connection with this Website are on an as “as is” and “as available” basis, and are for the end consumers only. To the full extent permissible by applicable law, 2ND disclaims all express or implied conditions, representations and warranties, including but not limited to, any implied warranty of merchantability, non-infringement and fitness for a particular purpose. Except as otherwise expressly agreed in writing, 2ND makes no representations, warranties, covenants or guarantees of any kind, express or implied, as to the quality, suitability, accuracy or completeness of any information, content, service, or merchandise provided through this Website. You expressly agree that your use of this Website is at your sole risk.
In connection with your viewing and use of this Website, you agree that 2ND shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with this Website whatsoever, including as a result of using, accessing, copying, or downloading any part of this Website’s content. In no event shall 2ND be liable for any damages of any kind arising from the use of this Website, including but not limited to direct, indirect, special, incidental, incidental, punitive or consequential damage (including but not limited to loss of business, revenue, profits, use, data or other economic advantage).
2ND does not warrant that this Website, its servers, or email sent from this Website are free of viruses or other harmful components. You agree to have sole responsibility for adequate protection of your data and/or equipment used in connection with the Website and will not claim against 2ND for lost data, re-run time, data corruption, communication interception, inaccurate output, work delays or lost profits resulting from any use of this Website.
You agree to hold 2ND absolutely harmless from, and you covenant not to take any action against 2ND MART LIMITED or, any claims based on using this Website.
4) Privacy & Security
- Personal Data You Provide to Us
The 2ND Sites generally collect personally identifying information (such as, for example, your name, email address, contact address, phone number, payment information, date of birth, etc.) with your specific knowledge and consent. This includes but is not limited to when you place orders with us, register for our www.2ndmart.co Forum, enter a sweepstakes and complete a survey. You can choose not to provide us with certain personal data, but in the absence of such personal date, we may not be able to process your purchase orders, transactions or applications, or you may not be able to take advantage of many of our special features such as posting on our forums.
Registration: In order to use select parts of our websites such as the www.2ndmart.co Forum, you must complete a registration form. As part of this registration forum, we require your email address and date of birth. Please note that if you do not provide all the required personal data to us or if the data provided is inaccurate, we may not be able to process your registration and you may not be able to post on our forum or use selected parts of our website. Optional information such as your referrer or time zone may also be requested.
- Public Areas
When you post, contribute or share any content to a public area of the 2ND Sites such as our www.2ndmart.co Forum or comments sections, the content you submit will be made available to the general public. To protect your privacy, we would recommend that you exercise caution when submitting, sharing or posting on such public area any personal data or sensitive information such as but not limited to your full name, address, phone number, or any other information that would allow other users or third parties to locate you or obtain information about you. You are entirely responsible for your use of our websites, for all of the contents that you submit or post on our websites, for any and all activities that occur under your account, and for ensuring, protecting and safeguarding the confidentiality and the security of your account. We shall not be held liable for any claims, loss or damage resulting from a breach of the foregoing, or your use of and contributions on our websites, or any unauthorized use of your account.
- Personal Data We Collect When You Buy from Us
- Automatic Information
- Use and Provision of Personal Data
We may collect, use, store and provide your personal data for any of the following purposes, including:
• To enhance or improve user experience, the 2ND Sites and/or our products and/or services, or to facilitate our performance of our services or any services offered on the 2ND Sites.
• To register, verify, process and maintain your account on the 2ND Sites.
• To process, verify, operate, manage, administer and maintain membership programs for our users, including but not limited to the 2ND Membership Program.
• To process your purchase orders and/or transactions on the 2ND Sites and/or for our products and/or services.
• To conduct and process any contests, sweepstakes and/or surveys that we may from time to time organize in relation to the 2ND Sites, our business, products and/or services, and to announce the winners of the relevant contests and/or sweepstakes (as the case may be) on the 2ND Sites or any other medium/channels as may be required under the applicable laws.
• To send e-mails and/or other communications about our websites and/or other fashion, cultural content, art, music, design and/or lifestyle products and/or services, related news, or updates for www.2ndmart.co, provided that we have obtained your explicit consent to do so.
• To provide third party service provider(s) engaged by us or to provide services for or in relation to the 2ND Sites, to process data on our behalf, to provide information technology support to us and/or conduct maintenance of our servers, data banks and databases, including but not limited to IT contractor(s), website analytic service provider(s), data processor(s) and service provider(s) for database management systems.
• To purchaser(s)/assignee(s) as part of any re-organization, merger, transfer or sale of our business.
• To comply with or as permitted by any applicable laws or regulations, court order or lawful request from any government authority.
- Third Party Websites
- Third Party Access to Your Personal Data
• Google Analytics
• Google AdSense
- Marketing & Communication
- Law Enforcement
We may disclose your personal data to a third party to comply with or as permitted by any applicable laws or regulations, court order or lawful request from any government authority. In the event that we receive a subpoena affecting your privacy, unless there are any prohibitions/ restrictions under the applicable laws, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either.
- Security of Information
We use Secure Sockets Layer certificates to help secure the 2ND Sites. However, we make no representations as to the security or confidentiality of your personal data. You understand and agree that no transmission of data over the internet is guaranteed to be completely secure. It is in our interest to keep our websites secure, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threats.
5) Contact Us
Hit us up with any questions or comments. We’re here to help you!
We offer full support on weekdays from 12am-6pm GMT+8.
We offer limited support on weekends and will get back to you as soon as possible.
*Support offered in English, Mandarin and Cantonese.
Contact number: +852-2661-9088
6) Refund Policy
No return and exchange policy.